Order Desk reads the orders your customers email, matches every line to your product codes, and gives you a file your ordering system imports. When a line is unclear it asks. It never guesses.
Your customers change nothing. PDFs, scans, spreadsheets and two-line emails all go to the same place, and your team stops keying them in.
A rule on your orders inbox sends each new order across the moment it arrives, attachments included.
By your item code first, then barcode, then the part numbers each customer uses for your products, and only then by description.
Clean orders go straight in. Anything unclear is listed with the reason, so one person can clear it in a minute.
An import file for your system, and this page for your team. It shows each order as it was written, what it was matched to, and what needs a decision.
| As written on the order | Your item | Matched by | Qty |
|---|---|---|---|
| Cable ties 100mm blk | CT-100-BK | Item code | 50 |
| 20mm gland white, their ref BI-99120 | GL-20-PVC | Customer's part number | 200 |
| PVC insulation tape 19mm x 33m black | TP-1933-BK Price on the order is 0.89. Your list price is 0.95. | Description | 48 |
| Misc. fixings as discussed | Not entered Code ZZ-4410 is not in your product list and the description does not identify an item. | 16 |
So the rule is simple. If the order does not settle it, a person decides.
Junction boxes ordered without a colour, when you stock two, are held, with the reason written next to the line.
A code that is one character out could be a typo or a different product. It is shown to you with the closest items beside it.
Remittance advices, statements and quote requests that land in the orders inbox are set aside, and duplicates of an order already entered are blocked.
| Setup, once. We load your product list and customer part numbers, build the import file for your system and run two weeks alongside your team. | £1,250 |
|---|---|
| Each month, up to 1,500 orders. Further orders are 25p each. | £395 a month |
No contract term. Cancel with a month's notice. Prices exclude VAT.
Any system that can import sales orders from a file. Most can, and a few need a small add-on to do it. Tell us which system you use in your email and we will say plainly whether it fits. During setup we shape the file to your system's import format, and where your system allows it a direct connection can follow.
An export of your product list with item codes and descriptions, and a forwarding rule on your orders inbox. If customers order using their own part numbers, a list of those helps, and we add more as your team confirms matches.
The honest answer is on your own orders, which is why the trial uses five of them. Send orders you have already keyed and compare the result with what your team entered. Include a bad scan and your most awkward customer.
Orders are read using Anthropic's Claude through its business API, which does not use your documents to train its models. We keep trial documents for 30 days and then delete them. We do not share them with anyone else. The full detail is in the privacy notice.
Every order shows which document it came from, so a wrong line is quick to trace. Tell us and the correction becomes a rule: a customer's part number, a unit conversion, a product they always mean. During the first two weeks your team checks every order, so nothing reaches a customer unchecked while it learns your range.